It's easy! Push the "on" button, remove the cap and place about an inch deep into the water. Wait for the numbers to stabilize and see your final reading. Once you remove the TDS meter from the water the reading will go back to 000. Be sure not to place the TDS meter in water over an inch or two as the water may dampen the electronics and affect your readings. The water should be at room temperature or cooler as hot water distorts the TDS reading.
The tester empowers you to compare various water sources. If the number of your filtered water is above 006, it's time to replace your water filters.
How much water are you putting in the bottle? You should NOT fill the bottom chamber past the “maximum water level” line. If the bottom part is full, you should not add more water since the white divider ring between the top and bottom chamber is not water-tight. If the bottle is filled to the proper level and you are still experiencing a leak, try to put your arm around the bottle on the bottom half and carefully lift it off of the cooler. Place your other hand under the float valve and push it gently up towards the bottle, closing the opening on the float valve. Is the float valve leaking? If it is, please contact us for a replacement. If you continue to experience leaking contact the Water Cooler/Dispenser Manufacturer.
Please try the following troubleshooting steps.
How often the filters need to be replaced is determined by how much water you put through the system and how hard the filters have to work to clean the water you put through it. The more dissolved solids in your water (or the higher your TDS reading), the shorter the filter life. It is essential to change the filters with a reading of “006” on the included TDS meter in order for the product to continue to perform as represented. The longevity of the filter will vary based on local water conditions.
ZeroWater filters may be purchased from your Avanti retailer or most major retailers. See ZeroWater website at www.zerowater.com for a list of retailers.
The ZeroWater Filtering/Bottle Kit will fit most standard Water Dispensers. It is recommended that you use with Water Dispensers that have stainless steel reservoirs for best results. You will need to remove the piercing stem in order for the float valve to fit and operate inside the water reservoir.
The water travels through 5 stages in order to bring your water down to 000. Most other filters are only 1-2 stages which is why their water can't reach 000. The slow flow of the water lets you know that the water is properly passing through each stage.
Most customers do not notice an odor from their filter, so it is likely that the general make up of your water is different than most. When the filter is used up, this can cause a smell. It is very important that you regularly test your water to be sure it reads 000 to prevent this in the future. Also, be sure to clean your Water Dispenser regularly as directed by the manufacturer.
The carbon inside the filter is rinsed before it's packed into the filter and will sometimes still be a bit wet when it's packaged. Having your filters arrive wet will not affect the performance of the filter.
Just like any other appliance, our products need occasional cleaning. First clean out the Dispenser according to the Care & Maintenance section of the Instruction Manual, paying special attention to any spigots, spouts or small creases or parts. There are many surfaces there that can harbor stuff that will grow. It is especially important if you are using the Hot Water function to use water from this reservoir regularly as the ZeroWater filters remove all chlorine from the water. Without the chlorine, algae can grow in the water and reservoir if left unused for a lengthy period of time. It is a good idea to periodically fill a cup with hot water to keep it fresh.
Things dissolve more easily in warmer water, which leads to a higher reading. The TDS meter corrects for temperature, but if the water is too hot it will give artificially high values. In general, the most accurate reading will be at or near room temperature.